Returns & replacements

Personalized products are final sale for change-of-mind returns, incorrect customer-provided information, and preferences about an approved design. This does not affect remedies required by law or our responsibility for a verified defect, damage, or incorrect item.

If an order arrives damaged, has a manufacturing defect, contains the wrong item, or materially differs from the approved order, contact Player Originals within 14 days of delivery. Keep the product and packaging and include the order number, a description, and clear photographs of the item and packaging.

Player Originals—not the production partner—is your point of contact. We will review the evidence and, for a verified issue, provide a replacement, refund, or another remedy required by law. Amazon orders must be reported through Amazon and follow the remedy window shown with that order.

Screens, materials, and print processes can produce modest differences in color, scale, placement, or texture. Those expected production variations are not necessarily defects. A major printing error, wrong customization, or damage will be reviewed under the section above.

Made-to-order production may begin soon after approval. Contact Player Originals immediately if you need to cancel or change an order. We can only honor the request if production has not started; after production starts, the order is final except for a verified damage, defect, or incorrect item.

Do not contact the production partner or mail a product to it directly. Do not ship anything until Player Originals gives you written instructions. If a physical return is required for a verified defect, damage, or incorrect item, we will provide the return instructions and cover the approved return-shipping cost.